Improve your relationships by learning the difference.

Hint: "Not being your old nasty boss" is not a leadership strategy.

Empowerment and Entitlement can look alike. But to people we interact with, they don't feel the same.

When people are under the gun, unless they are super clear on what their job is, they may unconsciously resort to four main default "jobs," while what they are actually contracted to do takes a close, sometimes distant second.